let me say this about that

a place to contemplate, cogitate, and concentrate

4.24.2007

my weird ideas

1. bug people. as i talked about in the immediately-prior post.

2. truly notice people. i have been told by a great many people that i do good impersonations. of project leaders, of classmates, of strangers, of best friends, of parents, of clients, whatever. i never used to think much of this -- to me, it used to be intuitive to be able to "play back" someone's words, and more important, their style - body language, inflection, tone, expressions, trademark "isms" and more. but i have actually learned that i am somewhat of a center of excellence in this regard. and it's not that i especially like to make fun of people, it's that this provides entertainment in stressy situations. i think it's one manifestation of the fact that i pay very close attention to what people offer as their public personalities. this in turn allows me to understand what a person's passions are, how their decision-making process works, what level of involvement they want in a project, and so on. this doesn't happen over the course of several interactions; rather, it takes a while...otherwise it just becomes a stereotype and it's useless as an evaluation criterium.

3. bring in strangers. some of the most helpful input i've gotten as a consultant, a student in this class, an employee of Starbucks, a husband, and a friend has been from people that wouldn't normally be "required" to give me such input. that's because there's a special energy that i believe is derived from spending an hour with people bouncing ideas around in a low-risk, high-reward environment. for example, nate and andy and ellie (none of whom are in my creativity group) and i had a great one-hour discussion where we just tried to build on, critique, understand, and further the raw ideas that our groups had come up with for the final project. besides how cool it is to see how other people think and react (see #2 above!), i got a lot of cool insights for our napping idea, and also built up some confidence by offering some feedback that was received well on ideas i'd never reflected on before. this helped increase my confidence about the choice of advisor as a continued career path, but that's a sidebar.

4. change the environment. one of the ways i have maximized my productivity in the absence of having a car and living far from campus is by calling a number of places "home" in terms of getting work done for school. by going to different coffee shops and restaurants, as well as different places around campus and even different rooms in my home, i have been able to steer clear of the feeling that i have "one place" where my best work is done. maybe it's good that this is true given that i'm going back to a traveling profession and that workplaces are becoming ever more virtual, but i think it's a non-trivial enhancement to my productivty, which of course is limited by my desire to be social as much as possible...but that's another story...

5. let it roll. simona asked me last week how i seem to be able to use humor and personality to get through what could be perceived as tough situations. i really didn't have (in my view) an intelligent or thoughtful answer for her, but i tried - it's something to the effect of feeling like people generally want to give you the benefit of the doubt, they want to enjoy your company, they inherently don't like conflict, and they really just want to connect with others, either personally or professionally. so when something isn't going your way, or when someone is being a dick to you, it doesn't make sense to get all riled up about it. a joke or lighthearted comment will do. better to be an optimist than a pessimist, because what's going to happen is going to happen, so why worry about it when you can enjoy the life that's immediately at hand?

lightbulbs don't go on unless the house is wired right

one of my favorite things to do is to bug people about things. my favorite subjects (people to bug) are barbers, coffeeshop proprietors, and especially cab drivers. my wife can certainly vouch for my tendency to ask these people pretty much anything that's on my mind - but normally i try to relate it to something i'm interested in from a business or brand perspective.

for example, if i see a cup of coffee in a cab driver's cupholder, i'll ask him if he likes it. often that's enough to create a one-way (i.e., AT me) conversation, especially if i'm just headed crosstown. if he gives me a quick answer, i'll drill a little further. you like the taste? the jolt? the flavor? whatever...just to hear how s/he thinks about the product. i was especially obnoxious about doing this with coffee during and right after my time at starbucks, but even asking the clerk at crate and barrell how comfortable her shoes are can be really insightful to me - not because i want to buy the shoes, but because i might want to get them for my mom, or at least, because i want to know how people who stand all day make decisions about shoes. it's just interesting to me.

so imagine how vindicated i felt during my recent read of Pat Fallon and Fred Senn's new book "Juicing the Orange" when they disclosed that the source of inspiration for Fallon Worldwide's creation of Citibank's "Live Richly" campaign was a conversation between one of the Fallon team members and his barber. apparently the guy was talking during his haircut about the problems with connecting people emotionally to banks, and the barber said basically 'it's not about creating a relationship with a bank - it's about knowing that a bank can help the average joe achieve what he wants.' that was a breakthrough, and it turned the value proposition of consumer banking on its head. Fallon won the account (it was mid-pitch during the barber episode), and it turned out that the concept didn't play just in the US - the notion of "creating balance" with a financial partner resonated to varying degrees all around the world. this all started from a sidebar conversation with someone out there in the real world.

as i'm going back into consulting, i have all the respect in the world for the statistical view on the world. i am awed by the power of statistics and love to use it to win (or at least distort!) arguments in my favor. but, at the end of the day, a powerful story resonates so much with me, and i believe, with key decision-makers within leading organizations. the key is to balance the taxicab, barber, and harley-ride storytelling episodes with some good ol' swaths of research from the masses so you can speak expertly but also emotionally. or something like that.

that's why the title of this post is so critical. to garner the insights that are going to help you (or in my case, help me help clients), you have to put yourself in the position to collect them. that can be risky - how do you know if people will talk to you. it can be annoying - what if they never shut up? it could be somewhat impractical - what if you can't afford cab rides? but there are solutions to all these problems, and at some level, once you've taken an initial risk, it's all fun and coasting. collecting insights from those around you becomes part of your daily life. and in this world of hyperconnectivity, people staring into laptops, earbuds living in people's ears...it's nice to unplug and just talk to somebody once in a while. you might even make someone's day.

4.19.2007

so what's up with sleep?

back when i was working, before school started, i always used to tell amy that she went to bed too early, and that i didn't think she needed as much sleep (necessarily) as she got. in the last year or so, the tables have totally turned. not that she doesn't enjoy sleeping, but she is better able to get through the days on fewer hours of sleep than i am. i think a lot of it has to do with working in an office vs. being in school (which expends a lot more energy in walking, commuting, meeting about diverse things, and changing your mental focus a lot), but i've come full circle on sleep. (the other ironic thing about this is that amy's company focuses on sleep technologies and she always used to tell me to sleep more!)

so my ideal amount is 7.5 or 8 hours. also, my most creative and productive working/thinking time tends to be in the late evening, around 10pm-1am. so, perfect for me would be to go to bed around 1am and get up at 8am. that's pretty much what i did when i was single, and man, was i happy. i was tired once in a while, but there's just something mental about getting up after most other people do that makes me feel more rested. it's like the relative happiness that prevails in the happiness research - maybe it's not absolutes but comparisons that matter most. this isn't just a local feeling either - when i was on the east coast working with people in california, i would feel extremely tired almost no matter when i got to the office, because i was working for 2-3 hours before they even got into the office. i know, i know, there's no logic to it, but that's what was going on inside my head.

amy gets up anywhere between 7am and 7:30am. 7:30 is usually OK, but unless i am in bed by 11, any earlier can be tough. sometimes we sleep a little later when amy can work at home, and those are awesome mornings for me. but she's a morning person and i have a commute and need to be on campus at 9am so i really can't adhere to my optimal schedule yet. also, i'm going to work for a new company after graduation, and won't be able to just roll in at 10am. after a while when i've built up my relationships and people know that i am much more productive at individual work in the evenings, i imagine some sort of equilibrium will settle in, but for the time being i need to continue to adjust to being more of a morning person.

all this thinking and over-thinking about my sleep made me think about how i always have a mid-afternoon lag feeling, during which i want to be doing nothing other than laying down and re-centering or napping. not terribly easy as a relatively involved MBA student, and definitely not easy in physical-resource-poor Haas. but i started to think more longer term and wondered about all my friends going to cool tech companies - would they be able to nap at work if they wanted to? and i thought, OK, napping makes people really happy, right? can our team do something for the creativity class final project that would make office workers happier by giving them more sleep when they most need it, that is, in those periods where the brain is basically on a treadmill and looking straight ahead and hardly capable of meaningful amounts of productivty, either because of lack of sleep or because it's a natural break point in the day? so i started to talk to amy about the research, looked up a lot of it on my own, talked to my teammates, bounced the idea off some friends and other classmates, and here we are.

i may not sleep as well as i want at home for the forseeable future because i'm married to a morning person who pays the bills, but with any luck, prophet and everywhere else will look upon naps as a normal part of the workday when i need it most.

real brainstorming in real time

one of the things that i became quite proud of in regard to our group's performance over the course of the term was our ability to brainstorm (well, that's generous...really just sharing ideas) virtually. 2 reasons i was so excited that we'd accomplished this: (1) i was impressed by the ability of a couple of other groups to arrange for pre-class meeting times (apparently some of the EW jobs are more flexible than others, or perhaps the people are), and (2) we were starting from a pretty low standard early on where the creative process was just not gelling.

so i thought our google whiteboard was really cool, and people would post to it when they were online and had ideas, and i'd go through and organize the information once in a while or post questions (some rhetorical, some real) to help me/us think through our responses, and so on. and i really thought we were getting somewhere as a group.

and perhaps we were. but then we had the meeting at the museum. and then it all really came together.

for most of my career before starting at Haas, i worked at a small consulting firm, and tended to work across offices with partners and those who'd report to me on projects. rarely did i actually take part in an engagement in which all team members were in the same office. so i became used to the cross-office, virtual deal, and even observed that my project management skills grew more quickly than other peers' skills did as a result. but at the museum on monday, i glimpsed the power of that which i got to be part of occasionally in my last job - a time when the group was physically together, everyone's energy level was up, ideas were flowing, people were respectful but keeping each other honest, no idea was stupid (except for the stupid ones), and we built off one another's input to create workable ideas.

sure, you can say that the wine played a role in that. but i think that would be the cocktail-party line. the real deal is that we had a legitimate block of time together. we had no other commitments, no commutes to make, no home to go quickly back to, no meeting at work to get out of. we were totally in the moment and were enjoying each other's company to boot. we were really excited about this idea of how to operationalize an idea that we'd formerly considered a bad one - how to implement a napping-at-work program - and talking about how it related to the happiness research and how it would fill a vacuum for our "target customer" (the young professional). then pamela suggested that we go to a kindergarten, because hey, aren't they the happiest people out there (think J-curve) and don't they sleep as much as they need to as long as they're healthy (think Daniel Gilbert drivers of happiness) and isn't it true that we learned everything we need to know in kindergarten anyway?

so now jennifer is helping us make that happen at her kids' school, and 2 classmates are talking to their kids' teachers to give us some other opportunities in the east bay as well. can't wait to see what kinds of learnings we can draw out of the observational experiences in the schools - the idea is that we want to see how teachers manage the process of moving kids from being super active to calming down to move into naptime - since that approximates the cognitive process that we'd need napping employees to go through with our napping program. we still have to think through EXACTLY what we inted to get out of the visit(s), but as excited as we were about the prospect of visiting, if nothing else we'll derive a great deal of positive energy and come away with a refreshed view of what happiness really looks like!

4.10.2007

personal creativity

one of the reasons i was attracted to taking this class was that i felt my relative raw creativity (vs. those in my class i saw as highly creative) was low. i thought that engaging with the topic by way of experts, practitioners, academics, and a team would be a great way to develop some creative thinking skills and frameworks. generally, i think this has happened - but it's mostly been in terms of how i creatively manage a team of others that have very different goals for the course and different skills, abilities, etc.

prof. aaker is clearly having me push the envelope on personal creativity as well, and i'm glad she provided that reinforcement again at the mid-point. so i'm going to be developing some creative muscles in a couple new ways:

1. cooking! amy is very excited about this one. she's always wanted to get me more involved in the cooking at home, because it's an activity she likes to share and one that she thinks i can be really good at with practice. it's just that after so many years of growing up in a generally non-cooking household, then living in a dorm, fraternity, and series of apartments with boys, I never got into cooking for either health or fun...it was always just easier to order out or prepare really simple things like pastas. but the creative energy in cooking, as i see it, is (a) getting to talk to amy more when her mind is really on, since she's focused when she's cooking, but in such a way as to be very conversational too; (b) based on the ability to learn from a couple solid foundations (e.g., cookbooks and shows) but give everything my own "flavor" based on taste and preference. that will mean taking some risks and maybe throwing some meals away, but it could also mean discovering something we never would have otherwise. plus, with a real butcher shop and produce market just down the street from our new home, it'd be a shame to keep calling for thai and chinese.

right now i'm committing to cook with amy 2 nights a week, usually thursday and sunday. today, though, as a surprise and as evidence of my commitment, i cooked amy a lemon chicken with veggies all on my own. i followed the recipe since it was my first solo shot in a long time, and i have to say it worked out well, except that the chicken was too bland. next time i will create a marinade for it - it's like putting a presentation together at the last minute. you can just follow the usual power point script, and with most clients and most people you will be "ok," but to really rise to the next level you have to do something unexpected or "off the path." we'll see how it goes next time, but i am already looking forward to it. maybe amy will watch more of the non-detroit random hockey games with me if i cook more, too.

2. home improvement! i'd been really bumming the last week or so about the size of our new place as it became harder and harder to find places to store things. it wasn't that i was unhappy with the condo, it was that we had a lot of work to do to make it a "home," and i was beginning to get discouraged. while i was home over the weekend i thought a lot about what was affecting my mood about the house, and some of it has to do with history and family, but much of it has to do with needing to feel ownership. so i decided i really wanted to get more into the creation of a home here at 317 29th - and the first step is painting! amy and i are in the process of picking out our colors, and within a week we're certain to have one room (a bathroom) painted a new color that we think fits better with the shower tiles and sink. i'm already realizing by doing the color selection that one of the hardest parts about painting is trying to visualize what a room will look like with a new color. sure, there's cool software and really helpful samples, but you can only feel a room by standing in it, right? so i'm trying to "feel" what seems most like home and most natural to me so that i'm happy with our selection. then, working together with amy painting our first house is sure to be something that i get some cool insights out of. how do 2 people collaborate on something like this? are there right and wrong ways to do it? what can i learn from the degree of patience and skill it will take to complete the task in all the rooms we want to do? does it turn out that my (our) vision is correct in terms of how much we like the final product? only time will tell!

3. movies! i'm always impressed by my friends who watch lots of movies. for one, they seem to be better time managers than i am, because i never feel i have a lot of time to watch movies (maybe i watch sports just a bit more than most). but moreover, they seem to be able to recall characters and lessons with humor and ease - and that allows both friends and strangers to relate in all kinds of situations. meet a new person at a bar? talk about a cool indie. stuck in a huge crowd waiting for bart? point in your newspaper to the new flick that came out on dvd and strike up a conversation.

but it's not really about that for me - it's mostly about perspective. over the weekend my mom and i saw the Namesake, which hit home for me for a lot of personal reasons. it really made me want to see more movies like that, where the directors/authors are really shooting straight from the heart - watching how courageous people react in tough situations, how good leaders deal with chaos and dissent, how family members help one another cope with loss...these are all things that it's hard to have perfect archetypes for, and i think that movies provide accessible but aspirational ways of thinking about the world. so i'm committing to 1 movie every 2 weeks. with the NHL playoffs around the corner, this will not be easy, but i know it will be fun.

4.02.2007

meta-innovation, eastern style

Coming off last week's Haas trip to Shanghai, China, I have both renewed excitement and increased urgency about the topic of Creativity and Innovation. It was a totally amazing trip in a number of ways - not only was it my first time in China (and Asia), but it was for both academic "enrichment" purposes and for fun. So while we learned a good deal about the differences between Western and Chinese business, we also got to take in the culture and landscape of crazy Shanghai as tourists - I mean ethnographers - as well.

Probably the biggest thing about the trip from a Creativity standpoint, at least for me, was that it was total vu ja de - we always hear and read about the Chinese economy from a Western standpoint because we're students in America -- it was refreshing to get a chance to hear Chinese business professors tell us their views and, even more important, to provide us the history behind these views. One theme that came through loud and clear was that, for so long, Chinese had a China-centric view of the world. Though the country is famous for being the first to invent paper, the compass, and other cool stuff, none of its early innovations were directed at showing the outside world how smart China was, nor how it could be of potential value as a trade partner. This economic and intellectual isolation, I believe, helped sew the seeds for the fertility of socialism - after all, why appeal to anything except the "national ethos" if your nation is the same as your entire world? I'm not saying other countries aren't ethnocentric - in fact, quite the contrary. But China seems to have historically been even more radically of the view that no one out there matters all that much.

That seems amazing given the statistics today about China as a supplier of finished goods to the rest of the world. But that's why the vu ja de piece is applicable - most people think of China as the world's product manufacturer, but in fact, it took many wars, many cycles of poverty, and many terrible leaders for China to wake up and smell the economic potential of its relatively inexpensive labor, smart people, and strategic advantage as a port.

Another "rule reversal" in China is the economy itself. Ask Americans (or even most Westerners) what China's GDP depends on, and he or she will probably say cheap manufactured goods. While simple production may have been important in China's development during the past decade, it is actually creative, innovative processes and production that will allow China's economy to grow over the next decade. Yes, there are huge factories sewing Hanes t-shirts and making parts for GM car doors. But there are thousands of small companies in office parks

(think Silicon Valley) that are developing the next RFID technology and the next internet TV communication protocols. These aren't American patents outsourced to the Chinese for production - these are Chinese companies founded by Chinese entrepreneurs working on products that will revolutionize the economy of not just China, but all of the world. And because it's knowledge work and because they still work for a fraction of what people in the US (and even in India) do, you better believe that investors can't get in fast enough. Remember the trend that's been happening in our generation that's been visible here in the US - lots of Asian youth, particularly Chinese, dominating in SATs and transcripts in schools. Well, that generation - the one that grew mightily in the US because of China's one-child policy back home - is the one that's going to ensure that China is certainly the world's next superpower. And I knew this intellectually before I went, but now that I've seen it in action, I'm ready to be excited about it and figure out how to be part of it.

As a visitor in China, it's fundamentally important to be vulnerable. I know this probably applies to travel anyplace, but I had so many preconceptions of how busy and always-on Shanghai would seem. In my mind, New York was the most frentic place that could exist on Earth, so I set myself up to think that Shanghai would feel somewhere between NY and Miami on an energy scale. I could not have been more wrong - it's somewhere between NY and Infinity on that scale. The population of Shanghai is 21mm people, which not only sounds big, it looks big, feels big, and smells big. That's more than 3 times as many people live in the ENTIRE SF Bay Area, almost 3x as many people as in NY, and almost 4x as many as LA. And, Shanghai only covers just 2,240 square miles, while LA county covers over 4,400. Just think of the population density - small wonder that there is so much building "up" rather than just building "across."

So, I was first vulnerable to sheer size and how that felt. Next, I was vulnerable (but carefully so) to food - I didn't want to get sick from eating undercooked chicken brain or anything, but I didn't want to feel like I was ordering at Eric's in Noe Valley. So while I generally stayed clear of street food, I did eat mystery Korean BBQ, taste dumplings that had porks and seafood I'd never seen, took the word of locals telling me "that place" had the freshest catch of the day, and sampled appetizers that looked like they might still be alive. I just couldn't fly 6,200 miles from home and not jump straight into the culinary fare of the locals. Of course I went to Starbucks, and yes we did try a famous Western place there as well, but 90% of the time we were seeking out and trying the good stuff.

One thing I realized about China that's in stark contrast (at least in my view) to the US is the degree to which the government is responsible for innovation here. When a company says something like, "we took advantage of favorable tax treatment and decided to set up shop in China" or "the government is offsetting our R&D expense" - that literally means that the government is paying some expenses of, or reimbursing expenses of, that company. We were at an industrial park in Suzhou, located 130km west of Shanghai, where located companies get to deduct 150% of their R&D expenses from income. I couldn't believe it at first. So if I paid $1mm in R&D expense in my China lab, and my gross profit was $5mm, my adjusted net income would be (assuming all other items net out) $5.5mm, not $5mm. Not only do I not have to count R&D spending as an offset to my profits, but I actually get FREE income for doing R&D. Some people might say "right, but what about how the US FASB used to treat stock options?" NOT the same thing, in my view. Stock options encourage people who know how to use them to make more money and to maybe stick around a company that has long-term value potential. R&D is the lifeblood of future existence of a company. The fact that the Chinese government (or, more accurately, many local governments) is willing to shoulder (i.e., invest) this burden right now is so cool because it's indicative of the degree to which the government truly believes in the creative power of its people, its companies. That's a harmony we simply don't have with our government...at least as far as I can see. I know that US government incentives are starting to get US companies to clean up their act environmentally (which BTW certainly is NOT happening yet in China - man is the smog a problem), but this kind of thing is more indicative of the reactive value of our government vs. the proactive value of theirs.

By the same token, the Chinese government is also failing to do things that encourage...well, a different kind of innovation. What's the first thing you think of when I say "Chinese street market"? For some members of the older generations, this might conjure up an image of arts and crafts, and certainly of all types of foods. For the millenials in China, it's knock-off versions of Western brands. Apple, Prada, North Face, Nike. If it's a brand with some substance in the US, odds are it's being made in counterfeit in China. This isn't something that's done underground (though many "good" knockoff shops I saw were in clandestine alley locations rather than on the streets, where the lower-quality knockoffs are), because not only would it be invisible there, but it doesn't have to hide because it isn't really illegal. No, you're not supposed to make a living by selling fake branded products, but the local and national Chinese government generally turns a blind eye to these vendors and producers, because they are an essentially limitless form of cash that allows the lower classes to stay in the game. Why invest in social welfare programs when poor people can sustain themselves by sewing and selling fake Prada to rich Europeans and Americans? Seems to make sense for the government to do it, even though it doesn't meet Western standards of "fairness." And does Gucci or Apple take a hit to brand equity? I would argue it's actually the opposite. If your brand has so much value that imposters are tripping over themselves to profit from its power, imagine what a hold you have over the market - since most knockoffs are sold to locals, it's not like they are choosing between the actual and the fake anyway. It's a virtual "growing of the market" - maybe one day the 17 year old overachieving engineer that buys the fake Armani belt will be at a company whose IPO was hastened by the excellent R&D made possible by the 150% tax deduction, giving his stock options enough value to not only buy a new condo on the 89th floor of some mid-rise Shanghai tower, but to buy the real Armani version of that belt in a real department store.